Frequently Asked Questions

Simple. There is no competition! TurFresh is the only experienced, professional artificial turf cleaning technology company to bring you the TurFresh BioS+ artificial grass organic enzyme cleaning system.

Each square foot of artificial turf requires about ¼ to 2 pounds of TurFill. However, we are careful to not overfill your turf.

You can use your artificial turf immediately after we perform our services. There is no need to wait since all our products are safe for kids and pets.

All our services include the products and labor necessary to achieve the objective of clean and odor-free turf. We include ¼ to 1 pound of TurFill per square foot and an unlimited amount of TurFresh.

Our price includes treatment for 400 square feet of turf surface area. Each square foot of turf cleaning surface area is $1.00 per square foot. You can measure the area yourself or we can measure it for you during our service.

Every customer is different, but with over ten years of artificial grass cleaning experience, we know that with one dog your turf system may need to be cleaned up to 4 times a year. Many customers start with a quarterly service and adjust from there.

Since we charge by the square foot, we can measure for you. The math is simple for most jobs, so we will figure it out once we do the service and charge accordingly. If you disagree with the measurements, we can perform them as many times until you are satisfied.

You do not. We prefer you’re home for the first service but after you sign up for our TurfCare program, our system will automatically schedule future services depending on your personal preference of being at home or not.

We guarantee our work for 30 days Your dog will continue to use it as a bathroom, so we know that if the odor returns after 30 days it’s not from contaminants that we missed. After 30 days, an additional visit is 50% off original price since most of the time we just need to spray more product.

We service you until you are. We are 100% customer centric and are confident in our products and methods.  We have a 30 day gaurantee to ensure that we dealt with the existing bacteria.  Now, since pets do not stop peeing or pooping we highly recommend a TurfCare plan that meets all budgets and are very cost effective.

Repairs are an additional cost. We have a service fee of $150 plus $95 per hour for repairs.

We are based in Orange County, California but service all of SoCal, including Los Angeles, San Diego, Ventura, and the Inland Empire. We are now serving the Bay Area, Sacramento, Las Vegas and Phoenix. We also have other affiliates in Australia, Canada, UK and the Middle East.

You can buy our TurFresh and TurFill products directly from our website.

We have our own in-house TurfTech professionals. Each TurfTech has many years of experience in the artificial turf industry and has been specially trained in our processes to confidently address any artificial grass concerns. Want to learn more about our team? Visit our About page.

Simple. There’s no competition! TurFresh BioS+ is the only professional artificial turf cleaning technology company to bring you the BioS+ artificial grass organic enzyme cleaning system. There are similar products that make similar claims, but they simply don’t add up to the BioS+ commercial grade ingredients that we have formulated. The water dilution ratio of our competition is too high, not allowing enough enzymes to saturate onto and into the artificial grass surface. Furthermore, our claims are real life. We use and manufacture the product ourselves on a daily basis. Our core product was created by our own demand, so the quality and reliability of the product had to be there. If not, we would not be in business for 15 years.

TurFresh™ is manufactured in a facility with very tight controls and stringent tests are incorporated into the production process to ensure that our products are manufactured to the highest quality standards.

Finished product ingredients are tested using procedures recommended by the United States Department of Agriculture, The National Science Foundation, and the Scientific Associated Dedicated to Analytical Excellence. This ensures that they’re free of gram negatives, salmonella, and shigella.

Our product is the #1 product for cleaning and treating artificial turf odor, TurFresh completely deodorizes and removes pet urine odor and feces bacteria, however albeit rare, we occasionally receive feedback from a client claiming that the product is not working at an optimum level or the odor comes back in a couple of days. All of our testing over the years, as well as onsite applications and customer service satisfaction surveys has demonstrated to us that TurFresh works wonders and completely eliminates the foul turf odor. Sometimes the following variables contribute to cleaning artificial turf challenging. Please be advised that every single one of these challenges have been presented to us in person and we have resolved them. Feel free to email or call us and we will be more than happy to assist you with any questions.  We feel that this feedback is important to our clients so here it is:

These jobs required additional elbow grease to treat and eliminate the smell of urine:

No, we dont know how or why this urban legend has gained momentum. No, No and Never.  Also, do not use bleach or any other chemical.  This can be dangerous to your pets and your family.  This recommendation was created prior to the creation of our product and this was simply because there were no other solutions but to mask the odor.

Yes. TurFresh™ is a all natural microbial enzymatic artificial grass cleaner that provides cleaning and odor control by consuming and degrading the waste that causes the odors. The residue left behind is simply a small amount of carbon dioxide and water, which eventually evaporates, leaving your grass surface and infill odor free.

Since TurFresh™ turf cleaning microbes are so efficient at consuming and degrading organic waste, they will out-compete the harmful pet bacteria on the surface, causing them to die. The only residues left are completely safe for humans and pets.

TurFresh™ is made with all-naturally occurring bacteria and there are no “genetically modified organisms (GMO)” in our products. TurFresh™ is completely safe for people who use the product, safe for animals and pets, safe for the environment, and safe for aquatic life.  We do recommend taking common sense safety precautions and keep the product away from children.  Our TurFill product is a naturally occurring volcanic rock that is used in many different holistic methods.

Our TurFill artificial turf infill odor eliminator immediately treats odors from pet turf urine. Use TurFill as a preventative measure and our TurFresh BioS+ product to treat urine that has already infiltrated the base, infill, turf or drain. Each square foot or artificial grass turf requires about 1/4 to 2 pound of TurFill turf infill product. Use more in areas where your pet may focus.

Simply because it weighs 40lbs. We base all of our shipping cost on weight, so our automated USPS or FedEx system automatically calculates it.

Yes! We have many dog day care centers as customers.  Typically the volume of dogs and type of business model allow for a dealership opportunity due to the volume of usage. Dealers are required to purchase a minimum of 5 cases and cross linking websites, which provides for a nice TurFresh discount. This fosters a clean environment for your dogs, a higher level of customer confidence and a business opportunity for those clients who may have a similar pet odor issue at home.  When dog day care owners purchase larger amounts such as our 5 gallon concentrate product, the level of necessary dillution may vary.  We typically recommend starting with one ounce of product dillution per gallon using an adjustable hose end sprayer.

While it may visually look like the crank won’t turn, once you equip your hose with the sprayer and turn on the water, the pressure created will release the crank to turn which will dispense the TurFresh product.

View this video to see how it works!

A big culprit to the BioSiphon sprayer not working has to do with the siphon straw connection.  Prior to use, the siphon straw must be connected to the main hub in order for the sprayer to work.  This is what mixes the proper amount of TurFresh product into the stream of water injecting into the sprayer from the hose.

After you apply our TurFresh™ product to your artificial grass surface, you can use your artificial grass or surface immediately after you apply TurFresh™ BioS+

Frequency of application is usually more initially and then it trends downward and parallel the square footage instruction on our bottle. No real exact answer as to frequency since each artificial grass cleaning is different but historical data reveals that treatment frequency follows the amount of dogs you own. If you have one dog, treatment once a month during the hot season and about every other month during the winter. Couple the application with frequent watering. Remove dog hair buildup, dog hair is a nasty culprit because it can clog the draining capacity of your artificial turf. Also compaction. Use a pressure washer to clean turf and flush out the debris stuck between the infill particles. Be careful to not blow all the infill away but its not unreasonable to be aggressive the first time and then just purchase some infill from your local contractor.

Cleaning indoor artificial grass is a little different in the way to apply it but the concept is the same. Customers that use our Pet Odor Removal indoors will use a pump sprayer so they do not over saturate the artificial grass. Often indoor applications do not have the drainage to allow for use of a hose. Because our BioS+ products come in concentrate version you can mix some in a bottle sprayer and hit specific spots that need focused turf cleaning treatments. We also have a product that has a hand sprayer attached instead of our Bio-Siphon Sprayer attachment.

After your initial application the enzyme are working hard. If you are having a party or have kids or pets that want to play go right ahead. No need to wait since our product is clean, green and smells great!!

You can visit www.shiptohawaii.com and they can save you a lot of money in shipping costs.

As of today we do ship to Canada or Australia but these orders must be called in or sent via email. In your email you must provide us with your specific shipping address and we will return your email with price. With out of the Country shipments I highly recommend the 4oz or 16oz super concentrate because you can dilute the product with water yourself and save a lot of money on delivery costs. The best product for smaller orders is a 4oz hyper concentrate. We can ship this product in an envelope.

TurFresh and TurFill natural turf cleaning enzymes will NOT kill, damage or hurt plants.

Our sprayer allows for 4.35 oz for every gallon of water that comes through the BioSiphon Sprayer.  If you use a garden sprayer, start with a one oz to a gallon on your settings and work your way up to no more than 4 oz per gallon.  You can only do this with an adjustable sprayer.

Absolutely! We recommend using our product on any odor, organic or non-organic which includes feces, vomit, sweat, urine.  Your kids gym bags, baby’s diaper pail, fishing boat gear or anything you can think of.